Don't know why PokerStars doesn't work? Having problems accessing your favorite games in the client and browser? A major tournament is coming up, and you just can't connect to the lobby? Do not worry. Although there are many reasons why it may not work, it is not as difficult to detect and fix them as it seems at first glance. You just need to identify the source of the problem and take appropriate action.
This article will tell you what can be the reason for the malfunctioning of the game client of the largest poker room in the world, as well as what actions need to be taken to solve the problem. Follow the simple instructions and you will be back at the table in minutes!
The most common reason for limited access, faced mainly by users from Russia. The fact is that several years ago the topic of online poker was designated by Roskomnadzor as prohibited. The department issued a decree in which it ordered all Internet providers in the country to block access to poker rooms.
If PokerStars does not work for this reason, you will have several ways to work around the problem:
- VPN services. Provide access to the site through a chain of proxy servers. Thus, your session data is encrypted and redirected through the servers of other countries. And thanks to the changed IP-address, the blocking is completely removed. Another thing is that the use of such services greatly slows down the Internet and harms the stability of the connection, especially if you use free programs;
- Tor browser.The most trusted VPN browser with encryption by default. That is, you do not need to download, enable and install anything additionally. Only the browser itself. Then go in and play as usual. But, again, with limited speed;
- Mirror.And this is a more convenient and simpler way to bypass blocking. The Starzov administration is well aware of the problems with access to their services in Russia. In order not to lose an entire region and not deprive people of the opportunity to play online poker, the company has developed a number of mirrors - copies of the official website with the same functionality and design. If PokerStars does not work for you, be sure to try entering the room's website through the mirror. Unlike VPN, mirrors do not affect Internet speed in any way and provide the most comfortable conditions for players.
The above methods will help restore access for both PC users and mobile users.
Damage to PokerStars client files when downloading
A common reason why the PokerStars client does not start is file corruption during installation. It happens sometimes and you have no control over it. So if nothing happens when you try to start the client or the program knocks out an error, complaining about corrupted or missing files, then do the following:
- Re-download the client installation file from the site of the site;
- Completely remove the installed software;
- Install the program again;
- Try running it again.
If the reason was in the files, then after the above measures, the problem should disappear. If the client still does not start, then the reason is most likely something else.
The program is blocked by antivirus
Another common reason for blocking is antivirus. Security software can mistakenly perceive the poker client as malicious software and restrict its operation. Sometimes it simply does not allow the client to start, and sometimes it "eats" some files during the installation phase.
If the problem lies in the antivirus, then it will be quite easy to solve it - you just need to disable the security utility during the client startup. And so that you do not have to stop the antivirus every time you want to play poker, add the client files to the exceptions for the security program.
By the way, access can be blocked not only to the client, but also to the site. Especially if the antivirus works in Internet protection mode.
No network access
The most obvious and commonplace reason why PokerStars might not work is the lack of internet. Without a network connection, the client will not start, as will the site. Of course, the browser and the client, when trying to launch the PokerStars lobby, will issue a warning that there is no Internet connection. But if the software works in English, many users may not understand what exactly the warning message says.
Check if you have other sites open. If not, try restarting your router or call your internet operator's support team.
Problems and maintenance on PokerStars servers
PokerStars is the largest room on the planet that strives to maintain its high status and wants to be the best in everything, including the quality of the software. For this reason, the company often works to improve the reliability of its servers through maintenance and upgrades. But the unavailability of the service occurs only when serious technical work is carried out, and the poker room warns about such in advance.
Be sure to visit the site of the site and see the latest news. And if the site is unavailable, you can look for information about the servers' performance on the official pages of "Stars" in social networks.
Ports are closed in the modem settings
Port problems do not happen so often, but they can also be the reason why PokerStars does not work. We note right away that the solution to this problem requires from the computer user at least basic knowledge and skills in handling a PC. What will need to be done:
- Copy the text "% USERPROFILE% AppDataLocalPokerStars" and paste it into the search box in the Start menu;
- You will see a list of poker client files. In it you should find a file with the name user.ini, right-click on it, select "Open with" and find "Notepad" in the list of programs provided;
- Find the line that starts with. To do this, use the quick search in the document - press the key combination ctrl + f and enter the appropriate name in the search line;
- The found line will be followed by the inscription userport \u003d with a certain set of numbers. If there are no numbers, then insert after the equal sign the numbers 443, 26002 or 80;
- Close the document and save your changes;
- Run the program again. If the client still does not open, put another number in the userport \u003d line - one of the three should definitely fit.
If this instruction seems too complicated for you, ask a more experienced user to follow it.
User questions
PokerStars today may not work for a variety of reasons. We described the main ones above, so be sure to follow each instruction. If you have any questions, you can always ask us in the comments or contact the support service of the room directly. And we will answer the most popular questions from players about launch problems below.
If none of the above tips helped, and PokerStars does not work, you just need to ask for help from. To do this, send an email to[email protected] , in which describe the problem in as much detail as possible and, if possible, attach screenshots.
Are the above methods relevant for PokerStars Sochi?
Yes, each of the above methods of resuming access to the poker room is relevant not only for the main domain and the Stars client, but also for the Russian version of PokerStars Sochi.
No. Some tips are relevant only for a personal computer, some - for all devices. For example, a mirror can be used from both a PC and a mobile phone. And opening ports is only available for a computer.
And there were problems with the work of the casino in the poker room, the inscription appears " page is not available pokerstars"? Then this article should help you.
The main problems that users complain about online are the lack of a casino in the poker room lobby and problems when starting Casino PokerStars.
How to find the casino tab in the PokerStars lobby?
If you don't see the casino tab in the poker room lobby, first of all make sure you have the full version of PokerStars.exe installed with the ability to play for real money.
Buttons "Casino" and "Vegas" can also disappear when logging into the client.eu (this can happen when downloading the client via VPN).
Install or update the app.
If you have the correct client, then go to "Settings" - "Lobby" - "Lobby appearance" and check the box next to "Show casino and Vegas games".
Error when starting a casino at PokerStars
If you can't open slots on PokerStars and a red window pops up with a warning “ Page is not avaible"- it means, most likely, the casino is blocking your provider. It can also manifest itself in the form of a security warning, white screen, etc.
Solution to the problem
First of all, you need to determine the root of the problem, so let's go from simple to more complex in order to understand why a casino has stopped opening at PokerStars. Before doing all the following manipulations, close the client of the poker room.
77.87.179.77 casinoapp.pokerstars.com
77.87.179.172 starscrm.com
77.87.179.66 rationalcasino.com
91.211.96.224 nyx.casinogames.pokerstars.com
91.213.212.164 livecasino.pokerstars.com
23.54.11.186 cashier.rationalcdn.com
23.54.11.186 starscrm.rationalcdn.com
23.67.131.192 slots-flash.casinogames1.pokerstars.com
213.187.224.157 login.casinogames1.pokerstars.com
The list of casino ip-addresses may change and be supplemented, stay tuned.
A similar solution to the problem if Vegas games are not launched on PokerStars.
- Android operating system update.
The casino may not start if the Android operating system is out of date. To solve the problem, you need to update the system:
- Go to Settings.
- Select About device (or "About phone)
- Select System Update.
- Click on Check for Update.
- Mobile app availability.
The PokerStars app is available on iPhone, iPad, iPod touch and other Android devices. The PokerStars poker application works on devices with Android 4.4.2 and higher, with a minimum screen resolution of 800x480.
In order to find out which system you have, go to "Settings"\u003e "System"\u003e "About Phone" (or similar, depending on the device model).
If none of the above helped to fix the error in the casino operation, then we recommend changing the provider and contacting the poker room support service.
One of the prides of PokerStars Casino is roulette. That's right! The largest room has been running a casino for a long time, you can get to the lobby from the poker client. It is already working for players from the CIS countries and offers a wide range of gambling games.
At PokerStars, roulette is represented by dozens of tables that differ not only in the rates, but also in the format of the game. All tables are European roulette, including its modifications with two balls. The user can try his luck at the roulette table not only by playing with the program, but also with a live dealer!
How to enter PokerStars Casino to play roulette?
In order to enter the casino, you need to download and install the poker client, since there is no separate website and application for the casino. Registration is required in the poker room, so if you do not have an account, you will need to create and log in. You do not need to create a separate profile to play at PokerStars Casino.
In the lobby of the poker application there is a small, almost invisible menu at the top of it. It allows you to make transfers to the casino and back to the poker room. The PokerStars roulette is located in the casino, so you need to click the corresponding button.
It's worth noting that casino games take longer to load than poker tables. It is necessary to wait until the casino lobby is fully loaded and only then open the proposed games, otherwise the client may freeze. If you have a low speed of connection to the Internet, tables may not load, especially demanding on the speed of traffic - video tables.
PokerStars regular and video roulette
Once you go to the casino, you will find a menu featuring a variety of games, including PokerStars Roulette. It is presented in two categories - Live Casino and Multiplayer. You can also find roulette on the main page of the list of games, where selected tables are presented. This list is intellectual, it remembers which games you place most often. So, it remains to choose which PokerStars roulette wheel suits you best:
Video roulette - presented in the category " Live casino "And this is a real find for those players who prefer to play with a live dealer! The fact is that video roulette has an interactive field only, where the player can place virtual chips by placing bets. The croupier and the casino itself are real, and you will be able to see how the dealer launches the ball live, and even see which number it will fall into. Perhaps, there is no more honest game on the Internet. The video quality is excellent, the main thing is that you have a high speed of the Internet. Other players can sit at the same table with you.
Virtual Roulette Poker Stars- many tables are presented in the category " Multiple players ". This roulette is fully interactive and there is no live dealer. The ball spins the RNG and which number will drop out determine the results of its calculations. If you play at such a table, other players may be with you. You can even choose a table that someone is already playing at so as not to play the game alone. The lowest rates at such tables are 0,10-25$ and the highest limit is 5-100$ ... The range of limits is quite comfortable, especially for those who prefer to play a strategy with an increase in dozens, columns or sectors (usually the difference between the minimum and the maximum is tenfold). In addition to the classic European roulette, in this section you will find tables with two balls!
To sit at the selected table, you must click on it and wait for the table to load in a separate window that opens. When you start it for the first time, the tables take a long time to load, but when you start it again, the process goes many times faster.
The actual gameplay control functionality is quite convenient. The player can comfortably place bets for which sufficient time is allocated. PokerStars Roulette provides the ability to force the field with chips again - just like for the previous spin. At regular and video tables, you can make "oral" bets - by sector and on neighbors, for which there is a separate field. The list of drawn numbers is displayed on a special terminal, which makes it possible to try to predict which sector or color will drop out. 
Roulette Poker Stars is a high-quality and functional game that has taken its rightful place in the casinos of the largest poker room. However, it is worth remembering that roulette is a game of chance, not an intellectual one. Therefore, any strategies used by players do not guarantee a win, even if strictly followed. If you want to invest in the game, pay attention to Texas Hold'em and other types of poker, which can be played in the PokerStars poker room. Poker gives you the opportunity to win using your own intellectual abilities.
In early May, some Russian players began to complain about problems with launching the client Pokerstars ... If earlier most providers only blocked access to the room's website, now some of them have reached the client himself. At the moment, a number of players cannot enter the poker room, and some, after starting the client, receive a connection error. All of this is happening against the backdrop of the sudden disappearance of the PokerStars mobile client from the Russian App Store, which is definitely alarming. Who knows, maybe Roskomnadzor, which, together with the Federal Tax Service, is now actively fighting online gambling, has finally learned how to effectively block access to online casinos, bookmakers and poker rooms in Russia.
Blocking the PokerStars client
At the moment it is known that players using the following providers are experiencing difficulties in launching the client: MTS, Yota, 2KOM, Rostelecom, Beeline, Megafon. Moreover, some of them cannot be launched by a regular client, while others cannot be launched by a mobile client.
Blocking access to tasks at PokerStars
Those players whose PokerStars client launches without problems faced another problem - the tasks section in the poker room simply stopped loading. First of all, this is due to the fact that the site with statistics on tasks was also included in the list of those prohibited by Roskomnadzor. Therefore, some Russian players cannot watch and start completing the new PokerStars Challenges.
PokerStars client removed from Russian App Store
If earlier poker fans could easily find the PokerStars mobile client in the App Store, download it to their smartphone / tablet and play for money, now they have been deprived of this opportunity. The PokerStars app has been removed from the App Store and is no longer available to Russians. It can only be played by those players who managed to download the application before it was removed from the store. At the same time, there are already complaints that the mobile provider Megafon / MTS began blocking the work of the PokerStars mobile client. About this we have recently already warned Captain Gossip and this is certainly a problem, since mobile traffic provided a good influx of new players. In its turn, pokerStars Support Confirmed that they are aware of the problem and that the removal of the mobile client is solely Apple's decision.
If you have a Russian account in the App Store, then you cannot download the PokerStars mobile client, because it has been removed from the official store. Users with accounts from other countries (eg Canada) can still install the PokerStars mobile client.
What if the PokerStars client won't start?
To do this, open the folder with the installed client and find the shortcut “PokerStarsUpdate.exe” there. It may well solve your problem.
This is the best way to guarantee that your account will not be blocked for violating the rules of the poker room. Just sew a letter with a question to the mail [email protected] - as a rule, the answer comes within 15 minutes. Questions can be asked in Russian.
This PokerStars client is not blocked by Roskomnadzor because it is legal. There you can play for virtual chips in all popular formats, as well as win real tickets to the European Poker Tour Sochi poker series for free, which takes place in the official legal gambling zone in Sochi.
